How do I cancel a scheduled visit from the Family Portal?

You can cancel a scheduled visit from the Family Portal if it is scheduled for more than 12 hours in the future.

To cancel a scheduled visit that is less than 12 hours in the future please call us on 0800 284 663.

Cancel in Desktop View:

1. From the Schedule select the visit you want to cancel
2. Request Visit Change.
3. Complete the “Request Visit Change” form and Submit request.
4. Once the request is processed, the visit is removed from your Family Portal.

Cancel in Mobile View:

1. From the Schedule screen, select the visit you want to cancel.
2. Request Visit Change.
3. Complete the “Request Visit Change” form and Submit request.
4. Once the request is processed, the visit is removed from your Family Portal.