Your Questions About Care Services Answered2025-12-10T11:50:57+13:00

Frequently Asked Questions

How much do home care and support services cost?2025-12-04T15:44:36+13:00

Services may be fully funded by the government and be free if your needs are assessed and eligible for funding. You will need to be assessed by a Needs Assessment and Service Co-ordination (NASC) service.

All our in-home care services, including elderly care, are also available privately. We offer different packages of care, based on your needs and preferences.  Please call us on 0508 123 010 or use the Contact form to get in touch with us. We would be happy to talk you through options.

How do I apply for a job?2025-02-11T14:25:05+13:00

If you are interested in joining our team as a support worker, nurse or any other role, please visit our Careers page here

Which regions of New Zealand are your home care, elderly care, community nursing and disability services available in?2025-12-04T15:46:19+13:00

Access Community Health is a national provider of home care, elder care, community nursing, disability support, Individualised Funding, spinal cord impairment support and rehabilitation services. We work in almost every area of New Zealand from Whangārei to Southland and have 22 regional offices throughout the country.  Our mobile nursing team , support workers and carers visit more than 40,000 people in their homes and communities each year.

We have a national contact centre team based in Lower Hutt , Wellington who can answer any questions you have about our services in your town or rural area.

How do get help for a whānau/family member or friend?2025-12-04T15:51:57+13:00

The process for accessing support for home care, elderly care or disability support services usually starts with the person’s GP or nurse who will refer them to a Needs Assessment and Service Co-ordination Centre (NASC).

Private care is available immediately with no assessment required. Reasonably priced private care can be accessed quickly to suit your needs, from a few hours a week to 24/7 care.

If the person has an injury resulting from an accident that means they need assistance, it is usually a health practitioner (GP, nurse, physio) who will refer someone for services that will be assessed for funding by ACC.

You can also self-refer for wound care or skin tears resulting from an accident to our home nursing service, without needing to visit a  GP. Services are free if approved by ACC and we provide a prompt and professional service.

We know it can be challenging to know where to start. You can always start with a call to our friendly team on 0508 123 010. Or Contact Us via our online form.

What services are available to me?2025-12-04T15:55:24+13:00

Access Community Health and our specialised nursing division, Total Care Health, provide:
– Home care and support
– Elderly care services
– Disability support services – including Individualised Funding
– Injury support and rehabilitation services
– Spinal cord impairment and spinal cord injury care
– Nursing services
– Private home care services

The Access group also includes a specialist rehabilitation division, Focus on Potential, which provides rehabilitation services including physiotherapy, occupational therapy, psychological services. Our teams work closely to make your care seamless and get you the right services at the right time.

We would love to help you. Please call us on 0508 123 010.

How do I get funding for services I need?2025-02-11T14:35:11+13:00

Services which are funded for older people and disabled people (people with all kinds of disabilities) and people with a mental illness are managed through Needs Assessment and Service Coordination Services (NASCs). NASCs will assess your needs and advise you which government funded services you are eligible for. They will also refer you to one or more organsations who can provide those services for you. You can request to be referred to Access Community Health.  NASCs are set up in each region of the country.
You can find your local NASC here.

If you have been injured, ACC (Accident Compensation Corporation) funds services.

Ask your GP or nurse to refer you to your local NASC and ACC.

Or you can call one of our friendly team who can talk you through the process.

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