1. To get set up, please send a request by email to [email protected]
2. You will receive an email with a link to login.
3. From your phone, computer or table you can click on the link, using a Chrome or Safari browser.
4. Enter your chosen password. It must be at least eight characters long and contain at least one uppercase letter, lowercase letter, number and special character (@, #, $, %, etc.)
5. You will need to confirm your password, read and tick to agree to the Privacy Agreement and click Next
6. You will now be logged in to the Family Portal and see your care schedule.
   

Once you have set your password and logged in, you may want to download the Family Portal app from your app store. Search “Family Portal” and look for the orange app icon, or click on one of the links below to go directly to the app.

Google Play

App Store

Your portal will open on the home page that displays your last visit, your next visit and details of your care team.  The sidebar allows you to navigate to your schedule and settings.

Desktop and Tablet View:

On a desktop and tablet the menu is in the sidebar on the left of the screen.

Mobile Phone View:

On a mobile device the menu sidebar is at the bottom of the screen.

Desktop view:

1. Click on Settings in the left sidebar.
2. Select Email Alerts.
3. Slide the Visit Reminders button to the right to stop alerts.

Mobile view:

1. Access settings by clicking on the menu symbol, the 3-lines on the top of the screen.
2. Click on settings.
3. Select Email Alerts.
4. Slide Visits Reminder button to the left to disable alerts.

1. Select Schedule on the left sidebar
2. Change your schedule view from day to month in the drop box above the calendar
3. Click print from the top right of the screen
4.  Your scheduled cares will appear as a list which you can print out

You can cancel a scheduled visit from the Family Portal if it is scheduled for more than 12 hours in the future.

To cancel a scheduled visit that is less than 12 hours in the future please call us on 0800 284 663.

Cancel a Visit – Desktop View:

1. From the Schedule screen, select the upcoming visit you want to cancel. The visit must be more than 12 hours in the future.
2. When you see the visit to cancel, click the Request Visit Change button
3. Select Visit Cancellation and click the Submit request button
4. You will see your request submitted.
5. You will be sent confirmation by text and email that the visit is cancelled and it will be removed from your view in the Family Portal.

Cancel a Visit – Mobile View:

1. From the Schedule screen, select the upcoming visit you want to cancel. The visit must be more than 12 hours in the future.
2. When you see the visit to cancel, click the Request Visit Change button
3. Select Visit Cancellation and click the Submit request button
4. You will see your request submitted.
5. You will be sent confirmation by text and email that the visit is cancelled and it will be removed from your view in the Family Portal.

The Family Portal on a phone functions the same way as the PC version.
The menus are displayed at the bottom of the screen.
For Settings, click on the 3-lines on the top left of the screen – this is where you manage notifications from.

Once you have set your password and logged in, you may want to download the Family Portal app from your app store. Search “Family Portal” and look for the orange app icon, or click on one of the links below to go directly to the app.

Google Play

App Store