FAQs Archive - Access

Q: What if professionals talk to my carer instead of me?

You have the right to be spoken to directly and included in decisions about your life. Support people are there to help, not to replace your voice.

Q: Can disabled people access sexual wellbeing services?

Yes. Disabled people have the same right as anyone else to access health and wellbeing services, including sexual health services. Services should be inclusive and accessible.

Q: Can I choose my support team?

When you choose Access, we work with you to find the right team for your specific needs. Support Workers may be readily available, or we may need to recruit - and you can be involved in this process. We will do our best to match support workers with your preferences and their skill level and availability. You are welcome to have family, whānau or friends as part of your care team.

Q: Will I get a regular and consistent care team?

We understand how important your care team is to you. Our regional team leads will work with you to find the best fit in terms of the skills and experience for the support you need, your culture, values and way that you prefer to live. Every effort is made to find the right people to support you and your whānau and we find this is the best way to ensure a good ongoing working relationship and consistency with your care. In the event of staff illness or other unexpected absence we have a team to draw on to cover your rostered shifts.

Q: Which regions do you work in for spinal cord injury and impairment clients?

Access works in all areas of New Zealand and is contracted by ACC, Whaikaha - Ministry of Disabled Persons, Health New Zealand - Te Whatu Ora and Disability Support Services. All day to day support is delivered locally and your team will live and work in your community, with a good understanding of your area. We have 22 regional offices and six Regional Managers who are responsible for the delivery of care and management of teams in their region. Our national presence gives us strength in terms of: larger, skilled teams with plenty of back-up support should additional resources be needed e.g. to cover sickness, in a crisis event. national standards for quality, training, education and development. access to expertise from colleagues in other regions

Through our network of care, we energise, mobilise, and bring the right people together.

Services

Getting Help

About Us

Refer