FAQs Archive - Page 2 of 5

Q: How to set the Alayacare mobile app to offline mode

The App can be set to offline mode where cell phone connection is unreliable. Go to the Settings menu and select Offline settings. Tick the Offline mode and a pop up appears confirming you want to download the next day’s data. Activities done in offline mode will upload to the system when you return to Wi-Fi or phone coverage. You cannot download the current day, but the system from now on will always be 1 day in advance so you can just leave it enabled.

Q: How to apply for annual leave in the Alayacare mobile app

Applying for leave must be two weeks in advance and sick leave must not be applied for using this system. Please ring if you are sick, so that any cares assigned to you can be reassigned to another Support Worker. Navigate to the main menu Select caseload Select region leave. Select care Select forms Select Add a Form Select Leave Request Form Complete form and click Submit A notification via email will be sent approving or declining the leave request.

Q: How to view care offers in the Alayacare mobile app

Care offers can be sent through the mobile phone app. Your phone will alert you to the care offer sent and will appear on your schedule as an offer with an orange background. Go to the menu and click on Offers to view the care offer. Pending offers will appear and click on the care offer. Details of the care offer are on the screen, and you click on the thumbs up to accept and thumbs down to decline. If you accept the offer it goes to the coordinator to determine if you get the care as it may have been offered to other Support Workers. It will appear as a care in your schedule if the care is assigned to you and remain as an offer until care is filled.

Q: How to navigate the menu in the Alayacare mobile app

The menu is accessed by selecting the ‘hamburger’ icon in the top left corner. Your phone will alert you when a new message or offer arrives and will be highlighted by an orange ballon. Click on the message or offer to open. To get back to cares, click on schedule.

Q: How to clock out of a care in the Alayacare mobile app

To clock out, return to the client home screen and click clock out. Once completed, the care appears with a tick in the schedule.

Q: How to submit a client not home form on the Alayacare mobile phone app

Click on Forms Click Add a Form Select client not home, answer the Yes/No questions. A visit note must be completed as part of this process (see page 3 instructions). Once submitted the form can be viewed by the National Communications Centre. You must ring the National Communications Centre.

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