FAQs Archive - Page 2 of 4

Q: How to navigate the menu in the Alayacare mobile app

The menu is accessed by selecting the ‘hamburger’ icon in the top left corner. Your phone will alert you when a new message or offer arrives and will be highlighted by an orange ballon. Click on the message or offer to open. To get back to cares, click on schedule.

Q: How to clock out of a care in the Alayacare mobile app

To clock out, return to the client home screen and click clock out. Once completed, the care appears with a tick in the schedule.

Q: How to submit a client not home form on the Alayacare mobile phone app

Click on Forms Click Add a Form Select client not home, answer the Yes/No questions. A visit note must be completed as part of this process (see page 3 instructions). Once submitted the form can be viewed by the National Communications Centre. You must ring the National Communications Centre.

Q: How do I access the Family Portal?

To get set up, call us on 0800 284 663 or email family.portal@access.org.nz Once you are set up, you will receive an email from AlayaCare with your username (your email address) and a temporary password. You can access the AlayaCare Family Portal on a computer, tablet, or smartphone using a Chrome or Safari browser. Go to Login | Family Portal Enter the username and temporary password provided, read and agree to the Privacy Agreement and click Log In You will be prompted to change your password and choose your own. It must be at least eight characters long and contain at least one uppercase letter, lowercase letter, number and special character (@, #, $, %, etc.)

Q: What can I see on the Family Portal home page?

Your portal will open on the home page that displays your last visit, your next visit and details of your care team. The sidebar allows you to navigate to your schedule and settings. Desktop and Tablet View: On a desktop and tablet the menu is in the sidebar on the left of the screen. Mobile Phone View: On a mobile device the menu sidebar is at the bottom of the screen.

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