Frequently Asked Questions
How do I apply for a job?
If you are interested in joining our team as a support worker, nurse or any other role, please visit our Careers page here
Which regions of New Zealand are your home care, elderly care, community nursing and disability services available in?
Access Community Health is a national provider of home care, elder care, community nursing, disability support, Individualised Funding, spinal cord impairment support and rehabilitation services. We work in almost every area of New Zealand from Whangārei to Southland and have 22 regional offices throughout the country. Our mobile nursing team , support workers and carers visit more than 40,000 people in their homes and communities each year. We have a national contact centre team based in Lower Hutt , Wellington who can answer any questions you have about our services in your town or rural area.
How do get help for a whānau/family member or friend?
The process for accessing support for home care, elderly care or disability support services usually starts with the person's GP or nurse who will refer them to a Needs Assessment and Service Co-ordination Centre (NASC). Private care is available immediately with no assessment required. Reasonably priced private care can be accessed quickly to suit your needs, from a few hours a week to 24/7 care. If the person has an injury resulting from an accident that means they need assistance, it is usually a health practitioner (GP, nurse, physio) who will refer someone for services that will be assessed for [...]
What services are available to me?
Access Community Health and our specialised nursing division, Total Care Health, provide: - Home care and support - Elderly care services - Disability support services - including Individualised Funding - Injury support and rehabilitation services - Spinal cord impairment and spinal cord injury care - Nursing services - Private home care services The Access group also includes a specialist rehabilitation division, Focus on Potential, which provides rehabilitation services including physiotherapy, occupational therapy, psychological services. Our teams work closely to make your care seamless and get you the right services at the right time. We would love to help you. Please [...]
How do I get funding for services I need?
Services which are funded for older people and disabled people (people with all kinds of disabilities) and people with a mental illness are managed through Needs Assessment and Service Coordination Services (NASCs). NASCs will assess your needs and advise you which government funded services you are eligible for. They will also refer you to one or more organsations who can provide those services for you. You can request to be referred to Access Community Health. NASCs are set up in each region of the country. You can find your local NASC here. If you have been injured, ACC (Accident Compensation [...]
How do I know if I am affected?
We have contacted former and current employees who are entitled to a payment by email, text, or letter. These issues may affect some employees who worked at Access Community Health and Total Care Health Services between July 2017 and July 2023, particularly employees who have worked different hours and days on a week-by-week basis. Not all employees who worked during this period will be affected. For some former employees we do not have up to date contact information. After checking your junk email, you can email us to check if you are impacted on [email protected].
What documents do I need to provide?
Proof of identity: Any one of – Passport, New Zealand driver licence. Tax code and IRD number: A signed Tax Code Declaration Form (IR330). Proof of bank account: Any document that contains your name and bank account number. This may be a bank statement, deposit slip or screenshot from your online banking. Whichever form of evidence you choose will need to show the bank’s logo and your full account number. If you wish to contribute a percentage of your remediation amount to your KiwiSaver, you must upload a completed KiwiSaver deduction form (KS2).
Why can’t you use my information you have on file?
We need to ensure that we have the correct details for you including your current contact information, bank account, tax code/rate, and Kiwisaver.
Can I get my payment paid into someone else’s bank account?
No, the bank account must be either held by you or jointly held by you.
How will the back payment affect my tax and other benefits?
The remediation payments will be treated as an ‘extra pay’ for tax purposes and is part of your income. You should seek your own legal and tax advice. We are not able to provide this for you. You must seek your own advice on how your back payment may impact child support, benefits or other such payments you may receive.
